Transportation Specialist - Grand Rapids

Grand Rapids, Michigan
Full Time or Part Time
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Job Description

As a Ride YourWay Transportation Specialist, you are the heartbeat of our company. We are seeking dedicated and compassionate Non-Emergency Medical Transportation Specialists to join our team. As a RYW Transportation Specialist, you will be responsible for ensuring the safe and timely transportation of individuals with medical needs to and from medical facilities, appointments, and other destinations. Your primary focus will be on providing a comfortable and supportive experience for passengers who require non-emergency medical transportation services both in wheelchair and ambulatory clients.  


  • Safe Transportation: Safely operate and maintain vehicles designated for non-emergency medical transportation.
  • Passenger Assistance: Assist passengers in boarding and exiting vehicles, ensuring their comfort and safety during transit.
  • Adherence to Schedules: Maintain punctuality by following assigned schedules and routes, ensuring timely arrival at pick-up and drop-off locations.
  • Communication: Effectively communicate with passengers, healthcare professionals, and dispatchers to coordinate transportation details and address any special requirements.
  • Vehicle Maintenance: Conduct pre and post-trip vehicle inspections, reporting any maintenance or safety concerns promptly. Ensure vehicles are clean and taken proper care of.  
  • Professionalism: Maintain a professional and courteous demeanor at all times, fostering a positive and supportive environment for passengers.
  • Compliance: Adhere to all relevant transportation regulations, including traffic laws and company policies, ensuring the safety and well-being of passengers.
  • Client Service: Provide exceptional customer service by addressing passenger needs, concerns, and inquiries with empathy and professionalism.


  • High school diploma or equivalent.
  • Valid driver's license with a clean driving record.
  • Excellent driving skills and knowledge of local traffic laws and routes.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and composed in stressful situations.
  • Compassionate and patient approach when dealing with individuals with medical needs.
  • Physical ability to assist passengers with boarding and exiting vehicles up to 250lbs.
  • Basic knowledge of vehicle maintenance and the ability to perform routine inspections.
  • Commitment to maintaining confidentiality and respecting the privacy of passengers.

If you are a dedicated and compassionate individual with a commitment to providing safe and supportive non-emergency medical transportation services, we invite you to apply for this rewarding opportunity.

Transportation Specialist - Grand Rapids